Our Contact Centre

Based near Leeds, our Contact Centre is at the heart of our business – it’s where we connect directly with our customers via phone or WebChat. We’re here to assist them with a wide variety of queries, to protect them from fraud and to help those of them in financial difficulties. We’re always looking for people who are as passionate about great customer service as we are. Colleagues joining our contact centre can expect full training from day one and a fantastic development programme.

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Career Questionnaire

Complete a quick questionnaire to find out whether a role in the Contact Centre at NewDay might be right for you!

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Contact Centre Assessment Process

Our selection and assessment process is carefully designed to give you an insight into NewDay and the role.

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To find out more about some of the different types of roles available, take a look at the short videos below, or read our "Take 5 with..." interviews to find out what goes on behind the scenes.

Associate, Customer Services 

 Associate, Collections

 Associate, Fraud Operations

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